Review of the provision of out-of-hours emergency care arrangements for Borders Health Board
Quantics was asked to review the Borders out-of-hours service (BECS). Using available data sets on usage of various aspects of the service we were asked to consider whether it was the right service, in the right place, at the right time? Quantics was specifically asked to consider the long-term viability of the service, and make recommendations with this in mind.
This project required considerable use of the medical as well as the statistical experience available in-house. Data were provided from three overlapping datasets, one of which was on paper only.
Quantics conducted a user telephone survey and combined this information with the data sets, information from key staff interviews and geographical mapping to derive a number of recommendations for the Health Board.
Quantics was specifically commended by the Board for the quality of the report and for meeting the tight time-line specified.
See also:
New community pharmacy contract
